UK-first parcel recovery platformTrack a delivery, report what went wrong, and get local help to recover it.
FindMyParcel brings tracking, missing-delivery reporting, and local sharing into one clear flow for parcels that are marked delivered but have not actually arrived.
From delivery to recovery
Check the trail, raise the issue, and share it in the right area.
Start with the tracking number, then move straight into a missing parcel case when the delivery status does not match reality.
Track first
Pull the latest courier updates and delivery scans.
Escalate fast
Turn a bad delivery into a case with evidence and review.
Share locally
Give people in the right area something accurate to act on.
How it works
A simple flow designed for the moment a delivery update stops making sense.
Track your parcel
Check the latest scans, delivery status, and courier trail in one place.
Report a missing delivery
Open a case when something is marked delivered but never reaches you.
Alert your local area
Share approved cases by area so nearby people can keep an eye out.
Protect your privacy
Keep sensitive address details private while still sharing enough to help.
Make it easier to raise a claim with the courier.
FindMyParcel is also being shaped to help people move faster when a parcel dispute needs to be raised, with clearer evidence, ready-to-use wording, and the right courier contact routes.
Claim-ready wording
Use practical email templates to contact the courier, retailer, or sender without starting from scratch.
Courier contact details
Get the right claims and customer-service contact routes for major courier companies in one place.
Evidence that helps
Pull together tracking updates, delivery status, and case details so your claim is easier to explain clearly.